Oregon Humanities seeks a database administrator to provide support and oversight for our recently launched Salesforce database, and to support our staff in data tracking and evaluation. This role is part technical project manager, part administrator, part trainer, and part analyst. This is a one-year, 20 hour-per-week contract position.
The database administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM platform, and for supporting staff in maximizing its utility in all operations across departments.
- Serve as primary system administrator for a Salesforce environment with 12+ users
- Administer all functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
- Implement third-party apps such as FormAssembly, Click & Pledge, and mass email applications
- Establish suitable processes to support administrative, development, and program evaluation change management activities
- Complete regular internal system audits and manage upgrades
- Manage the integrity of the Salesforce database including customization, development, and deduplication of records and lists
- Design, create, update, and generate customized mailing lists and database reports across the organization
- Provide staff with technical support for database issues and functionality, and logging and tracking identified system problems through resolution
- Train staff in database functionality and general report creation and generation and grow the Salesforce skill set across the organization
- Establish protocols and processes for ongoing data updates, including regular uploads/updates of new contacts
- Create and maintain documentation on Salesforce processes, policies, application configuration, and help-related materials
- Improve and customize Salesforce as the organization’s needs evolve
Skills, Qualifications, and Experience
- A minimum of eighteen months of experience as a Salesforce administrator
- Certification as a Salesforce Administrator through Salesforce.com (ADM 201 and ADM 211)
- Demonstrated knowledge of Salesforce best practices and functionality in relation to user permissions, validation rules, workflow rules, page layouts, custom objects, custom fields, reports, and dashboards
- Experience with installation and configuration of applications from the AppExchange
- Familiarity with data cleansing and data management tools such as Apsona, DemandTools, and/or Data Loader
- Experience with the Microsoft Office suite of products
- Ability to assess the impact of new Salesforce requirements on all upstream and downstream applications, systems and processes
- Knowledge of the Salesforce Nonprofit Starter Pack and/or nonprofit operations
- Excellent project management skills
- Creativity and analytical thinking with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
- Proven ability to design and implement new processes and facilitate user adoption
Oregon Humanities values equity, justice, empathy, and respect as key attributes of vital, flourishing communities. We encourage applications from candidates with diverse backgrounds, particularly those from historically underrepresented groups, whose professional and personal experiences will help us work toward our vision of an Oregon that invites diverse perspectives, explores challenging questions, and strives for just communities.
This is a one-year, 20-hour-per-week contract position, budgeted between $36,000 and $38,500. If you are interested, please email a proposal that includes the following in one document: a cover letter that details your interest and qualifications, a resume, and your estimated hourly or monthly rate to assume the above responsibilities.
Please email your proposal to Adam Green, development director, at email@example.com. Proposals will be reviewed on a rolling basis.